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Tangible P(p)roducts and/or marketing materials returned within thirty (30) days after the purchase shall receive a 100% refund, less shipping and handling costs and restocking fee. All returns must have a Return Merchandise Authorization (“RMA”) issued through the Company. Associates and Customers are responsible for the costs of returning product to the Company within thirty (30) business days of receipt of the RMA, or the product will not be eligible for return. Unless within the first thirty (30) of initial enrollment as an Associate, requested refunds for product, which is in the form of services, that was purchased directly from Tranont must be requested within thirty (30) days of purchase or within ten (10) days of first use or access by the Customer or Associate, whichever occurs sooner, and shall be subject to a ten percent (10%) administrative set-off fee. Refunds for P(p)roduct, in the form of services, purchased through a third-party must be sought directly through such third-party and is subject to such third-party’s return/refund policy.