Returns & Cancellations

We want you to feel confident in your purchase. If you need to cancel an order, manage your subscription, or start a return, here's what you need to know.

At a Glance

Before you start a return or cancellation, here are a few key things to know:

• Orders may only be canceled before they enter the shipping process.
• Retail customers may return eligible products within 30 days of delivery.
• Associates may return eligible products within 10 days of delivery.
• New associates (enrolled fewer than 30 days) may return eligible products within 30 days of delivery.
• Returned products must be unopened, unused, and in re-sellable condition.
• You'll be responsible for return shipping costs.
• Final Sale, Limited Edition, and Special Promotion items cannot be returned or exchanged.
• Individual products from bundles cannot be returned separately.
• Returns and refunds may affect volume, commissions, bonuses, rank qualifications, and other compensation calculations for associates.

Cancel an Order

• Orders may be canceled until they enter our shipping process.
• If your order is canceled before shipment, you'll receive a refund of the purchase price, less applicable shipping, handling, processing fees, and any applicable cancellation fee.
• A processing fee of up to 15% may apply to canceled orders.
• Once your order has entered the shipping process or shipped, it can no longer be canceled.

Manage Your Subscription

• Subscription orders automatically renew until canceled.
• To avoid future charges, cancel at least 24 hours before your next billing date.
• You can cancel by logging into your account on Tranont.com or contacting Customer Success.
• Phone: 800-973-9715

Email: success@tranont.com

Return an Item

Eligible products may be returned within the following timeframes:

• Retail customers: Within 30 days of delivery
• Associates: Within 10 days of delivery
• New associates (enrolled fewer than 30 days): Within 30 days of delivery

Before sending a return:

• Request a Return Merchandise Authorization (RMA). Instructions are below.
• Approved returns will be issued to your original payment method, less applicable shipping, handling, processing fees, and any applicable cancellation fee.
• You'll be responsible for return shipping costs. 
• Allow up to 20 business days after we receive your return for processing.

Return Requirements

To qualify for a refund, your product must be:

• Unopened and unused
• In original packaging
• In re-sellable condition
• Returned with all included components and inserts
• Free from significant damage or alterations to the packaging
• Not expired or otherwise unsuitable for resale

Products that don't meet these requirements may not qualify for a refund or may qualify only for a partial refund, at Tranont's discretion.

Opened consumable products generally cannot be returned unless required by law or approved because of shipping damage or product defects.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final Sale items
• Seasonal items
• Special Promotion items
• Gift cards
• Opened consumable products
• Products marked non-returnable
• Individual items from product bundles

How to Start a Return

1. Contact Customer Success to request an RMA.
2. Phone: 800-973-9715

Email: success@tranont.com

1. Provide your order number and purchase information.
2. Ship your approved return within 30 business days of receiving your RMA. Return shipping costs are the responsibility of the customer.
3. Once your return is received and inspected, we'll process your refund to the original form of payment.

Please allow up to 20 business days after we receive your returned product for refund processing.

Missing or Damaged Orders

• Report missing or damaged products within 30 days of delivery.
• If your order is reported as lost in transit, we'll begin reviewing it 10 business days after the expected delivery date.
• If an order is shipped to an incorrectly provided address, a $10 processing fee may apply.
• Shipments refused or returned without an RMA may no longer qualify for a refund.
• If your order is lost or arrives damaged, Tranont may replace it with the same product or one of equal or greater value.

Important Details

• Refunds may affect commissions, bonuses, rank qualifications, or other compensation calculations for associates.
• Products fulfilled through third-party providers are subject to that provider's return policy.
• Tranont monitors return and replacement activity for abuse and reserves the right to limit or deny returns, refunds, or replacements in cases of suspected misuse.